I'd take this with a grain of salt. The problem she was trying to "fix" is describe very generically on purpose, so that you'd never guess what the actual problem is and whether it's a problem at all. Then, it looks like "problems that don't get fixed" is a pet peeve of hers (I found this talk she gave: https://youtu.be/rJJAxQjZ-uE). There is always two sides of the story. We're hearing one side, and not even a good version of it.