Re:Stylus: Broken links to install Chrome extension
by anonymousab on Tuesday March 03, 2020 @10:46AM
(#22475415)
>Can anyone within Google escalate this and give a roadmap for how this situation will be improved?
The impassable robotic wall lacking any semblance of human response seems to be the desired customer service approach across all of Google. That is, this is by design for them; a feature, and not a problem to solve.
https://groups.google.com/a/chromium.org/forum/#!forum/chrom...
- Developers of established extensions are having to wait weeks for both small updates and critical fixes to be accepted (up to 3 weeks is cited as expected from Google) e.g. https://groups.google.com/a/chromium.org/forum/#!topic/chrom...
- Extensions are being removed from the store for vague reasons with no human support answering e.g. https://groups.google.com/a/chromium.org/forum/#!topic/chrom...
- Once an update is in the review queue you can't cancel or replace it, schedule when it can go live or revert to a previous version e.g. https://groups.google.com/a/chromium.org/forum/#!topic/chrom...
Can anyone within Google escalate this and give a roadmap for how this situation will be improved?
Chrome extension updates used to take hours at most to be live on the store. Having to wait weeks for critical bug fixes to go live and having extensions taken down unpredictably is creating a horrible experience for developers, including those that work on paid extensions with customers. It feels like nobody is listening to us.