Show HN: A collection of support replies to make your support stand out

Re:Show HN: A collection of support replies to make your sup... by eganist on Monday March 02, 2020 @10:23AM (#22465112)

Hey sivaram636, can I request that you redirect port 80 to 443? You've already got TLS and HSTS enabled, but people can still use your site via HTTP, which is what you linked. Optionally, you can follow these instructions to preload your domain to the HSTS preload list: https://hstspreload.org/?domain=supportexamples.com

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Re:Show HN: A collection of support replies to make your sup... by twic on Monday March 02, 2020 @11:38AM (#22465938)

Hi eganist,

Thanks so much for commenting about this — I’m sorry to hear that you were caught off guard by our httpd configuration.

I can totally get how it can be frustrating to receive a protocol that you weren’t expecting, especially when you’ve just started to use our site.

Could you share a bit more information with me so that we can get to the bottom of this? For example, would you mind sending me the URL associated with your request along with the date that you accessed the page? Using that, I can take a look at our system and see how we can get this fixed for you.

Thank you, [customer support]

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Re:Show HN: A collection of support replies to make your sup... by sivaram636 on Monday March 02, 2020 @11:18AM (#22465711)

Thanks for letting me know. I have added a force redirect to https :)

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Re:Show HN: A collection of support replies to make your sup... by nkrisc on Monday March 02, 2020 @07:25PM (#22470615)

This is what a customer service response should look like.

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