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A comment on Scottish Power: "Billing chaos caused by a new IT system".

Re:Scottish Power: "Billing chaos caused by a new IT system" by mdcurran on Sunday March 01, 2020 @10:48AM (#22457310)
I think there's a much deeper problem at Scottish Power than just IT systems. I spent close to a year trying to get them to fix an incorrect bill and nobody I talked to had any idea what to do (probably 6 or 7 people across various departments).

I know many others who have had similar problems with Scottish Power, and I'm sure there will be more testimonies in other comments.

The question on my mind is how does a company resolve such deep-rooted institutional failings?

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Re:Scottish Power: "Billing chaos caused by a new IT system" by coldcode on Sunday March 01, 2020 @12:33PM (#22457924)
Sounds to me more like Scottish Power is a scam run by the mob. Not entirely sure of the law in Scotland but I would publicize this theory and see if SP files a lawsuit which would open them to discovery.
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