And for me what I really appreciate is that he accomplished it in a way that is humane and self-sustaining. I've had young friends work for TJs, and it seems like it's a much better employee experience than equivalent places. It's certainly a better customer experience.

Somehow this culture has survived for decades, despite short-term thinking and too-narrow optimization destroying the staff and retail experience at other grocery stores. I'd be enormously proud to have achieved something that lasted like that. I wish I knew how they did it!