Re:Cloudflare silently deleted my DNS records
by dntbnmpls on Tuesday February 25, 2020 @07:06AM
(#22412476)
> Technology companies need an "ombudsman" - a contact that customers can go to when the normal tech support processes have failed.
Pretty much every technology company already have "ombudsman" for their important clients.
> That "contact a friend in the business who can actually get things done" is a necessary part of a large support organisation and it simply does not exist yet in any tech company that I know of.
I can assure you that every tech company has these "friends" available for their most important clients/customers.
Whether it makes sense for companies to make these contacts available to every customer is another matter.
Pretty much every technology company already have "ombudsman" for their important clients.
> That "contact a friend in the business who can actually get things done" is a necessary part of a large support organisation and it simply does not exist yet in any tech company that I know of.
I can assure you that every tech company has these "friends" available for their most important clients/customers.
Whether it makes sense for companies to make these contacts available to every customer is another matter.