Stripe refunds: fees from the original charge are not returned

Re:Stripe refunds: fees from the original charge are not ret... by fsloth on Thursday February 20, 2020 @06:35AM (#22374329)

That's the un-charitable interpretation. When dealing with complex problems with no clear cut analytical solution putting a real human in the loop who can make a judgement call instead of playing back a prewritten script is often the optimal solution.

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Re:Stripe refunds: fees from the original charge are not ret... by crankylinuxuser on Thursday February 20, 2020 @06:53AM (#22374402)

> That's the un-charitable interpretation.

Well, the truth sucks sometimes, doesn't it?

Traditionally there's been 2 customer service lines: regular and VIP.

Now there's 3: regular, VIP, and social media apology tour. And it'd sure be nice if these companies had decent policies to begin with... But that's the problem, isn't it?

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Re:Stripe refunds: fees from the original charge are not ret... by cwyers on Thursday February 20, 2020 @10:22PM (#22380696)

Decent policies that apply in all situations and are robust against being exploited by bad actors are very, very hard to come by sometimes.

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Re:Stripe refunds: fees from the original charge are not ret... by crankylinuxuser on Thursday February 20, 2020 @11:18PM (#22380919)

I do get that. But many of these stories we hear have to do with consistent customers with a stable payment history and a good relationship. Something goes terribly wrong, helpdesk bombs it, and then what? Well, twitter, HN, reddit.

All I know is the current situation, well, stinks.

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