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Re:Stripe refunds: fees from the original charge are not ret... by bradgessler on Wednesday February 19, 2020 @10:46PM (#22372526)
I’m curious if any other HNers know of solutions out there that solve these problems.
Re:Stripe refunds: fees from the original charge are not ret... by ativzzz on Wednesday February 19, 2020 @11:28PM (#22372676)
In house solutions. Once a company becomes large enough where paying a company like Stripe's fees becomes larger than hiring enough people to create and maintain an internal billing system, then you do it yourself.

This is something that companies that are near public company size do since the amount of work required to meet payment regulations alone, not to mention all of the infrastructure to support things like subscriptions is staggering.

This is why there aren't many solutions to this problem. It's a very difficult problem.

Re:Stripe refunds: fees from the original charge are not ret... by mercwear on Thursday February 20, 2020 @08:58AM (#22375075)
I have migrated 2 companies away from internal billing systems (one went to Stripe and the other went to Chargify). The amount of hacks that went into maintaining these internal systems was shocking. One company literally devised its own currency to deal with the complexity.

Managing and developing your own billing system is a almost always a bad idea, no matter how big your company is. There is a high likelihood that you will end up running a business within a business if you go that route.

Re:Stripe refunds: fees from the original charge are not ret... by ativzzz on Friday February 21, 2020 @10:29PM (#22389221)
Yea it depends on the technological competencies of the company. I have a friend who works at a company who implemented their own, and they seem to be doing fine, but you hit the nail on the head saying

> you will end up running a business within a business if you go that route.

Re:Stripe refunds: fees from the original charge are not ret... by pamonrails on Thursday February 20, 2020 @04:42AM (#22373874)
Take a look at open-source solutions, specifically Kill Bill [1] (disclaimer, I'm a core contributor)

It provides a subscription management platform with all the features you would expect out of the box (recurring billing, plans management, dunning, notifications, etc.), but with also a plugin framework where you can implement your own billing logic.

You can continue to use processors like Stripe to handle the recurring charges (and compliance associated with storing cards), but they are only used to charge the payment methods. The mess that OP mentions stays in-house, where you have tighter control over it.

[1] https://killbill.io/

Re:Stripe refunds: fees from the original charge are not ret... by adrr on Wednesday February 19, 2020 @11:29PM (#22372678)
Zuora can do complex billing. You still need to provide a processor though.
Re:Stripe refunds: fees from the original charge are not ret... by zip1234 on Thursday February 20, 2020 @09:28AM (#22375265)
Stripe just started accepting checks. It was very much missing given the 'creative' ways that enterprise customers like to pay.