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Re:GitHub Outage by LinuxBender on Wednesday February 19, 2020 @11:26AM (#22366991)
How do people calculate and factor in the dependencies of 3rd parties into their SLA's?
Re:GitHub Outage by antsar on Wednesday February 19, 2020 @11:35AM (#22367094)
Some ITIL buzzwords to search:

- OLA (Operational Level Agreement; usually an intra-organizational dependency)

- Underpinning Contract (3rd-party)

Re:GitHub Outage by blowski on Wednesday February 19, 2020 @01:49PM (#22368668)
Figure out what people want, and compare it to a worst-case scenario.

This helps me: https://uptime.is/