> The remaining 2% [of messages I've received] are neutral. They’re from people who simply wrote me to let me know they have upgraded to Catalina and ‘survived’, and that they have no issues to report so far.

> It’s interesting to me how — apart from the usual fanboys — I still haven’t seen any unequivocally positive feedback about Mac OS Catalina. I still haven’t found someone saying, Oh man, everything is so much better after upgrading to Catalina. I can take advantage of these new features, and my workflow and productivity are so much improved compared with Mojave or High Sierra. I’ve either read people saying, Yeah, I upgraded and nothing broke, thank goodness, or complaining about something they’ve lost or having changed in a disappointing way. What I haven’t seen is something I used to see more frequently in the past when a new major release of Mac OS X was introduced — enthusiasm.

I think it's safe to assume that 2% statistic is lower than it should be due to response bias—"everything is basically okay" isn't usually worth writing about. But his point about Catalina lacking positives seems very salient.