Re:Apple store workers should be paid for time waiting to be...
by warent on Thursday February 13, 2020 @10:41PM
(#22323810)
The premise is that Apple is very generous with apology compensation / gifts, even outside of repairs. An agent doing so over a certain $ amount draws additional attention to the individual from the business.
These coupled with the fact that they received no compensation or gift indicates a number of things, among which is that they chose not to gift anything to minimize attention brought to themselves. I'm just hypothesizing. Regardless, they clearly need to be retrained.
It sounds more like a piece of unrelated information that you are leveraging to support the story you told yourself.