In my experience, users don't report minor UX flaws.
These kind of recording services can show, for example, users rage clicking what looks like a button for a couple seconds before finding the real button.
For startups that don't have the resources to line up tons of user testing sessions where you watch the product being used, these can help make a less frustrating experience for users.
These kind of recording services can show, for example, users rage clicking what looks like a button for a couple seconds before finding the real button.
For startups that don't have the resources to line up tons of user testing sessions where you watch the product being used, these can help make a less frustrating experience for users.