Re:Airbnb Swings to a Loss as Costs Climb Ahead of IPO
by BoorishBears on Wednesday February 12, 2020 @01:43AM
(#22306470)
Maybe this changed, but I'm pretty sure I've always been able to see house rules before booking (I was definitely able to see them as recently as 3 months ago)
I've had good experiences with AirBnB until the one I booked 3 months ago actually.
It was a one month booking, and short version was it wasn't as nice as pictured, and the owner was trying to rent it out long term, so they were bringing visitors inside while I wasn't there (which I hadn't agreed to, and was my main sticking point).
It took a few days for them to escalate (they want you to try and resolve the issue with the host), but once I made it clear I did not think that negotiating be fruitful, their team reimbursed a hotel, refunded me up to the night I left, and didn't require me to check out with the host (to avoid an awkward confrontation).
I don't really know how they could have handled it better.
I've had good experiences with AirBnB until the one I booked 3 months ago actually.
It was a one month booking, and short version was it wasn't as nice as pictured, and the owner was trying to rent it out long term, so they were bringing visitors inside while I wasn't there (which I hadn't agreed to, and was my main sticking point).
It took a few days for them to escalate (they want you to try and resolve the issue with the host), but once I made it clear I did not think that negotiating be fruitful, their team reimbursed a hotel, refunded me up to the night I left, and didn't require me to check out with the host (to avoid an awkward confrontation).
I don't really know how they could have handled it better.