I think we agree that Amazon should do the thing that makes the least trouble for the consumer. The wrong item is there. Return or disposal or charity or resale. One way or the other your customer is going to deal with your mistake.

You seem to have some concerns that being left with a $12K server to dispose of any way she pleases would be a burden.

I believe and her actual experience suggests that the rerun will be more trouble.

Ok same values, different views on likely outcomes, we disagree.