Anymore? I don't think there was ever a time where you could actual human help from Amazon other than pressing the "refund" or "resend package" buttons. I recall back in 2005 I went through 4-5 improperly packaged boxes of glass items that arrived smashed. Each time Amazon claimed that the issue was fixed and the next one would be property packaged, yet they always arrived improperly packaged and smashed. I eventually just gave up.

This sorta thing has been a problem for a long time.