Re:I ordered a box of boxes from The Packaging Wholesalers v...
by tzs on Sunday February 09, 2020 @08:57PM
(#22285784)
> Hilariously, there's no way anymore to get help from any "real" person over at Amazon anymore, even for Prime members
That's not been my experience at all. I've had occasion to call them 3 times in the last 6 months or so, and in all cases I've had no trouble getting to someone who quickly resolved my problem.
1. I ordered an Echo Dot on Prime Day last year. The two colors I liked best were listed as out of stock, with no estimate of when they would be available, so I ordered my third choice.
That one then was delayed and the other two became available so I called to see if they could change my order to one of those colors. I went to "Help"/"Need More Help"/"Contact Us" and on that page selected "We can call you", and filled out the form.
In less than 10 seconds, my phone was ringing and when I answered I was talking to a person. (It turned out that she couldn't update my order, though, so I did end up with my third choice color. Turned out OK, though, because it also turned out that the place I had thought I'd put the Dot was not very good. The ideal spot, it turned out, was a spot where that third color fit much better).
2. I ordered some pants and shirts about three weeks before Christmas. I got a notice on a Friday that USPS had delivered them, saying that they had been left in the garage or some other outbuilding. I could not find them. Amazon's site says that sometimes you can get a notice notice up to 48 hours before actual delivery, so I waited until Monday. Then I went to the USPS office, and they told me that it had actually been left at my neighbor's and that USPS would retrieve it from the neighbor and bring it to me.
I went and checked with the neighbor and they had not seen it. We even checked her garage, since the delivery notice mentioned a garage, but nothing.
So I called Amazon. Again, less than 10 seconds after submitting the form I received a call from them. I explained what happened, and the person offered to send replacements. I requested a refund instead, since I didn't actually need this stuff for Christmas. It was just coincidence that I ordered near Christmas. I'd rather have a refund, and then just re-order the items myself later after the Christmas shipping madness ended. He immediately granted the refund which was processed within a day.
3. A week after that, the missing package showed up in my mailbox! So I again called Amazon. Yet again, less than 10 seconds from form submission requesting a callback to getting that callback.
I explained what happened and asked them if they could re-charge me for the order, or if they wanted me to ship the items back, or what. I was put on hold for maybe 30 seconds, and then told that they couldn't really re-charge, so just keep the items for free.
That's not been my experience at all. I've had occasion to call them 3 times in the last 6 months or so, and in all cases I've had no trouble getting to someone who quickly resolved my problem.
1. I ordered an Echo Dot on Prime Day last year. The two colors I liked best were listed as out of stock, with no estimate of when they would be available, so I ordered my third choice.
That one then was delayed and the other two became available so I called to see if they could change my order to one of those colors. I went to "Help"/"Need More Help"/"Contact Us" and on that page selected "We can call you", and filled out the form.
In less than 10 seconds, my phone was ringing and when I answered I was talking to a person. (It turned out that she couldn't update my order, though, so I did end up with my third choice color. Turned out OK, though, because it also turned out that the place I had thought I'd put the Dot was not very good. The ideal spot, it turned out, was a spot where that third color fit much better).
2. I ordered some pants and shirts about three weeks before Christmas. I got a notice on a Friday that USPS had delivered them, saying that they had been left in the garage or some other outbuilding. I could not find them. Amazon's site says that sometimes you can get a notice notice up to 48 hours before actual delivery, so I waited until Monday. Then I went to the USPS office, and they told me that it had actually been left at my neighbor's and that USPS would retrieve it from the neighbor and bring it to me.
I went and checked with the neighbor and they had not seen it. We even checked her garage, since the delivery notice mentioned a garage, but nothing.
So I called Amazon. Again, less than 10 seconds after submitting the form I received a call from them. I explained what happened, and the person offered to send replacements. I requested a refund instead, since I didn't actually need this stuff for Christmas. It was just coincidence that I ordered near Christmas. I'd rather have a refund, and then just re-order the items myself later after the Christmas shipping madness ended. He immediately granted the refund which was processed within a day.
3. A week after that, the missing package showed up in my mailbox! So I again called Amazon. Yet again, less than 10 seconds from form submission requesting a callback to getting that callback.
I explained what happened and asked them if they could re-charge me for the order, or if they wanted me to ship the items back, or what. I was put on hold for maybe 30 seconds, and then told that they couldn't really re-charge, so just keep the items for free.