Re:Modern workers are at the mercy of ratings
by Retric on Friday February 07, 2020 @08:43PM
(#22273131)
It could be a useful feature as long as the feedback is anonymous. Unfortunately, companies running ranking systems have their own best interests in the forefront which causes issues.
[ Parent
| on HN ]
Re:Modern workers are at the mercy of ratings
by leppr on Saturday February 08, 2020 @02:04AM
(#22274429)
Exactly, it's an incentive game. Airbnb has an incentive to maintain high rankings across the board, because customers compare ratings across platforms as if they're equivalent. If they see a majority of 3/5 on Airbnb, they're just going to go on Booking.com and book a 4.5/5 hotel instead.
The only way to avoid this I can imagine is relying on cryptographic zero-knowledge proofs to defer ratings to an external network (ideally decentralized, but a neutral third-party ala TripAdvisor could work too). The platform gives the customer and provider a token when the transaction takes place, and they can use it to anonymously sign a review on the external ratings platform.