Re:What's SAP?
by lioeters on Wednesday February 05, 2020 @09:56AM
(#22247146)
Not having much experience with SAP (but having dealt with frustrating enterprise software), I know what people mean by user-hostile UI/UX. It's a symptom of a systemic issue commonly seen in corporations, government, public administration, any large institution.
It's what happens when the users have no choice in the matter, there is no reasonable alternative or competition - therefore no incentive to change or improve.
Whether it's intentionally designed to be user-hostile, I've suspected (and doubted) that myself.. There might be a logical explanation how that's desirable or even profitable, as a kind of moat or gate-keeping.
With its legacy and massive complexity, SAP would require a visionary to re-architect it from the ground up. Unfortunately, that rarely happens in enterprise software.
We can only hope that scrappy startups arise to replace and evolve.
It's what happens when the users have no choice in the matter, there is no reasonable alternative or competition - therefore no incentive to change or improve.
Whether it's intentionally designed to be user-hostile, I've suspected (and doubted) that myself.. There might be a logical explanation how that's desirable or even profitable, as a kind of moat or gate-keeping.
With its legacy and massive complexity, SAP would require a visionary to re-architect it from the ground up. Unfortunately, that rarely happens in enterprise software.
We can only hope that scrappy startups arise to replace and evolve.