As far as I am concerned they stole the nomination. The DNC was biased against Bernie Sanders and they ratf*ed him every chance they had. Bernie had staff at most of the caucus locations and they kept their own independent tally to ensure there was no funny business.
The bias was so obvious. It damaged Hillary's campaign. I was so disgusted I was tempted to vote for Trump ( I didn't! ), and I am pretty sure a LOT of people tuned out after the circus was over, and didn't bother to vote in the election. It was so obvious the head of the DNC had to step down in shame.
And not to say the shadow bungle was not damaging. It robbed the candidate who won from being able to deliver a victory speech. Instead... everyone delivered a victory speech just in case xD
https://www.thestreet.com/politics/acronym-shadow-iowa-caucu...
My suspicion: The company is all designers and product managers, and they shipped it overseas to the lowest bidder. That is unconfirmed, though.
But I have to agree with you. The owner of Shadow's parent company has close ties to the Hillary campaign, a lot of the Shadow employees worked for the Obama campaign, Hillary campaign, and for the DNC.
The scandal here is a bunch of noobs got an extremely important contract through cronyism, and they bungled it horribly.