Hard negotiations: why a softer approach yields better outcomes

Re:Hard negotiations: why a softer approach yields better ou... by pc86 on Monday February 03, 2020 @10:11AM (#22224772)

So are you saying they are refusing to give you service or provide you with a shuttle they're providing other customers with simply because you talked them down to a price they still agreed to?

Service and Sales are completely different departments. They rarely speak. They rarely interact. They report through different managers, sometimes up to the VP level for large dealer groups. I've known a handful of car salesmen (half dozen or so) and quite frankly can't believe a story like yours would ever happen at any dealership large enough to have both an in-house service center as well as free shuttle service.

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Re:Hard negotiations: why a softer approach yields better ou... by sk5t on Monday February 03, 2020 @11:14AM (#22225482)

Agreed that OP's post is somewhat nonsensical. How can one "absolutely destroy" a dealer who still makes the deal? Making deals is their business--that's the one thing they have to be competent at on the sell side. Maybe they want some troublesome customers to feel like the customer "won" but there is next to zero chance an average customer pulls the wool over their eyes or successfully strongarms a dealer. You'd have to set up some kind of situation like the one where Donald Trump stiffed a music store owner.

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