BTW, "is it software or hardware?" is exactly what the boss asks first when a customer has a problem.
When author (or most people, I believe) mentions software, it seems it's just apps (like food apps mentioned elsewhere) or web apps, that is just a fraction.
Even if the software was 100% perfect, such a machine is expected to crash once or twice every year or so under full load just from the failure rate of the chips (cosmic radiation / quantum tunnelling effects). Especially RAM seems to have become fairly error-prone nowadays.
My Viaplay app stops streaming and tells me I'm not connected to the internet several times a day (when I'm obviously still connected to the internet.)
Several times a week my phone's Netflix state doesn't match my TV's state, so I'm either not presented with the controls or when I press them they do nothing.
Cosmic bit-flips are rare enough to be newsworthy. https://www.johndcook.com/blog/2019/05/20/cosmic-rays-flippi...
If the faults were with the hardware, I'd expect the errors to be spread around the software that I use. But Firefox and Gmail always work for me (even if the JavaScript I'm served makes the machine unresponsive), whereas Netflix, Viaplay and HBO constantly misbehave.