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Re:Where Have All the Schematics Gone? by rixed on Sunday February 02, 2020 @09:57PM (#22221061)
Have you considered for a moment that the customer knows very little about what she is buying, especially nothing at all about the long term value of the product? When the only thing you know about various alternatives is the price, how are you supposed to choose what's best for you?

Information scarcity is a defining feature of modern market, let's not forget that.

Re:Where Have All the Schematics Gone? by marshray on Monday February 03, 2020 @12:12AM (#22221585)
That's what makes this conversation interesting. People who are in the market for a $20K piece of test equipment are likely to be experts who are well equipped to evaluate the product's specifications.
Re:Where Have All the Schematics Gone? by pas on Monday February 03, 2020 @03:18AM (#22222385)
Probably they are just as susceptible to hyperbolic discounting as others. So they undervalue the problem of maintenance in the future compared to saving some money now, even if they are thinking about it.