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A comment on Stadia owners on Reddit blasting Google over radio silence and lack of support.

Re:Stadia owners on Reddit blasting Google over radio silenc... by ErikAugust on Tuesday January 28, 2020 @10:06PM (#22176902)
From /u/GraceFromGoogle's response:

"While I don't have product updates to share right at this second, I can promise you that I have been, and will continue taking feedback posted to r/Stadia and other channels, like the Stadia Community Forum, back to the Stadia team."

They can't even scrape together an update for a thread of thousands of people who paid good money and are foaming at the mouth.

Gaming, community, and customer service could not be further from Google's DNA.

[ Parent | on HN ]
Re:Stadia owners on Reddit blasting Google over radio silenc... by arkitaip on Tuesday January 28, 2020 @10:18PM (#22176980)
This was my main concern when Stadia was launched. I knew that Google could figure out the tech but their product development and customer support would be their Achilles heel, especially when it comes to gaming. Gamers go all in with their passion and if you as a company aren't heavily* community oriented, their passion can quickly turn destructive.

* Their reputation for prematurely closing down products too but that's not something they can directly affect.

[ Parent | on HN ]