On the other hand, I just recently asked for support on a linux version of a game for a bug that affected only the linux version of the game, the support staff was extremely quick and responsive, the problem was an easy fix when I found out what it was, I didn't ask for a refund because of this and because of my interactions with their support team I wouldn't hesitate to buy another game from them in the future.

Now, same thing happened with one of the worms games, Team17 was dismissive and rude. I ended up just getting a refund. I've been a fan of the series since the very first one, i've bought a bunch of their games over various systems, I own a copy of worms 3d on both GameCube and ps2, but I don't plan on buying another worms game or anything else they put out any more.