”throw in they just give a modern and sleek vibe to any organization employing them versus pen and paper”
There likely is a good cost saving there, removing the need to transcribe handwritten forms and archive them in cases where the customers signed them.
It also easily gives you some tracking info, even if you only let it send location info when the service person uses it. That can give you the data to inform other customers on that service person’s route about arrival times.
plus they make it easy for customers to sign for services which in turn makes it easier for businesses to know that the work was done. toss in CC readers that attach easily and you have a simple POS device
if anything the amount of waste that would come back into our lives without them would be staggering