Re:Ask HN: Early in career – is it a bad idea to change jobs...
by gwbas1c on Monday January 27, 2020 @04:54PM
(#22164242)
I just had something happen that reminded me of this thread. Hopefully this helps:
Often, in our ticketing system, some random person assigns me a ticket. In these situations, I just assign the ticket back. In general, my rule is that: I only take assignments from my direct manager or someone I'm working closely with. All tickets (tasks) that come from outside my small working group must be triaged with my direct manager's involvement.
(I created an email rule for Jira just so I can see these situations.)
There's many reasons why random people try to rope me into their tickets. Sometimes it's laziness. Other times it's entitlement. (You're such-and-such a role so obviously you'll solve my problem for me.) Sometimes it's just passing the buck. Rarely, it's a genuine ask for help; but in those cases I hold firm that whoever is asking for help must retain ownership of the ticket. (Basically, I'll look at someone else's ticket as a favor, but not as my deliverable.)
In the worst case, there are managers who try to rope people into their work as a means of playing power or political games. I don't understand why people do this, but that's when I rope my manager in if some bozo tries to get me to do their work for them.
Often, in our ticketing system, some random person assigns me a ticket. In these situations, I just assign the ticket back. In general, my rule is that: I only take assignments from my direct manager or someone I'm working closely with. All tickets (tasks) that come from outside my small working group must be triaged with my direct manager's involvement.
(I created an email rule for Jira just so I can see these situations.)
There's many reasons why random people try to rope me into their tickets. Sometimes it's laziness. Other times it's entitlement. (You're such-and-such a role so obviously you'll solve my problem for me.) Sometimes it's just passing the buck. Rarely, it's a genuine ask for help; but in those cases I hold firm that whoever is asking for help must retain ownership of the ticket. (Basically, I'll look at someone else's ticket as a favor, but not as my deliverable.)
In the worst case, there are managers who try to rope people into their work as a means of playing power or political games. I don't understand why people do this, but that's when I rope my manager in if some bozo tries to get me to do their work for them.