This is just anecdote:I have two houses with Comcast: one in Palo Alto and one in the sierras. The one in the sierras is pretty fast though had lots of multi-hour outages that stopped a couple of years ago.

The one in Palo Alto goes out a couple of times a week and is quite slow.

Luckily they haven't implemented the mooted usage caps: last year I was traveling for a few months but somehow managed to transfer tens of GB over the network in the sierras, according to Comcast's site.

They have a lot of good network engineers but the work at the edge is inferior.

There’s a certain irony that you ask for data instead of anecdotes to chastise /u/blackearl’s claim, then provide a personal anecdote to support your claim.

This seems like a reasonable start to build a case against Comcast:

https://en.m.wikipedia.org/wiki/Criticism_of_Comcast

Just questioning, not chastising. Nor making a claim based on anecdata. I thought that would be obvious by asking for actual data.

I included my anecdote simply to question the narrative.

What I'm looking for is proof.

When I used comcast (which was several years ago) the actual service was fine - it was the terrible customer relations that really got my goat, and it's harder to quantify customer satisfaction but the fact they aren't the absolute worst company isn't a mark of honor, showing up on customer surveys as one of the worst companies is enough of a black mark - the ranking is less important than being on the top ten at all.

I used them in college in Chicago ~ 4 years ago and we have 12+ outages in a single year, several of which took multiple days to resolve, and we never got close to the speed we were paying for.