Not really, no. Their price tag and their billing shenanigans sure do, though.

I guess, but the price tag seems intertwined with the quality of service? Hard to separate them (at least for me).

The pricing is much higher than equally good service that can be had from other companies in other parts of my city, so I consider it overpriced.

But the bigger problem is that you have to scrutinize every billing statement from them, and then when they start charging you for things they shouldn't be (every 2 or 3 months), you have to spend a couple of hours on the phone with them to get it straightened out. Until the next time.

I feel like we need some precedent here - billing errors in the volume Comcast hands them out are essentially contract violations that go entirely unpunished - you don't get a discount if you have to wrestle with them to correct your bill, you can't charge them for your time, you just come out the other end with what they had originally offered you.

I'm hoping the recent CenturyLink/Minnesota situation gets more scrutiny over telecom bills. You may find this to be relevant [0]. I work in telecom and CTL is one of our vendor partners, I feel like I'm on the phone with them at least twice a week raising flags about billing statements.

[0] https://www.mprnews.org/story/2020/01/08/centurylink-to-pay-...

The upload speed does suck, but it truly does affect only the 1% of the 1%, and is an infrastructure problem. They could and should update the infrastructure, but truly the number of people who demand a serious upload speed and are residential customers is incredibly small.