To be honest sitting in a car with 2 "crazies" and a drunk doesn't sound any worse than sitting on a bus with 50 "crazies" and 25 drunks would be for the other 25 people.

You can skip that and take another one without waiting for 20m?

Well from the sound of it, its an Uber-like service? I'd hope they have an option to book a private one.

Sounds like a job for a passenger rating system as well. With all the ups and downs of that.