Re:Cable Haunt: A critical vulnerability found in cable modems
by behringer on Monday January 13, 2020 @02:43PM
(#22037830)
Satisfaction guaranteed. Don't like the service? Move along, you're out very little/nothing.
Re:Cable Haunt: A critical vulnerability found in cable modems
by insulanus on Monday January 13, 2020 @05:24PM
(#22039402)
This would be a good argument if:
* there was any choice in the market * my satisfaction was actually guaranteed * The cost of switching was low (it will take at least a day of coordination to end one service, and start the second)
Importantly, the company I mention historically had such a bad satisfaction experience that it was rated lowest for customer experience. Such issues that they rebranded. With their contractor model it was regularly the experience of customers that the install goes through 2 or 3 cheap cable modems until one worked; in combination with their Mac locking, dns poisoning data caps, almost daily scheduled downtimes.
Though I'm still not sure how it's a decent price to pay $120 for something that retails for $60.