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A comment on How Billion Dollar Marketplaces Are Built. Parent comment

Re:How Billion Dollar Marketplaces Are Built by markdown on Sunday January 05, 2020 @08:15PM (#21965615)
TripAdvisor. I deal with small business (owner-operator) resorts every day and what they all seem to have in common is a hatred for TripAdvisor.
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Re:How Billion Dollar Marketplaces Are Built by echelon on Sunday January 05, 2020 @09:20PM (#21965893)
What do they hate about it?
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Re:How Billion Dollar Marketplaces Are Built by cheriot on Tuesday January 07, 2020 @12:06PM (#21981905)
I've only been on the visitor side of things, but I've come to not trust ratings on TripAdvisor. People come in with a set of expectations based more on past experiences than their current destination. The reviews reflect this (sometimes wild) mismatch and there's often nothing a hotelier/restaurateur can do about it. The gap is biggest when there are cultural and economic gaps between visitors and hosts.

It's not unique to TripAdvisor, but they're a 800lb gorilla in that market.

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Re:How Billion Dollar Marketplaces Are Built by nugget on Sunday January 05, 2020 @09:35PM (#21965962)
Public accountability for terrible guest experiences, at least somewhat.
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