You got that right. I can’t even get them to deliver reliably to my mailbox at a UPS store. It’s like they just can’t figure out that it’s a business with business hours or something, even though I have it in the delivery instructions for that address. Either that, or they’re just straight lying like you said, but I’ve had enough repeated problems that I just suspect incompetence.

I once went so far as to try and get Amazon to blacklist my address for their contracted delivery drivers, but, of course, they wouldn’t do it.