Any inaccurate perceptions users have are Google's fault anyway. They name every product "Google {{service_name}}" and do nothing to differentiate which services have real support and which ones only let you yell into the void.

The whole point of branding is that people expect similar levels of quality for products under the same brand. Google wants the positive effects of using it's name on everything, but leaves it totally up to the end user to figure out which services will deign to let you speak to a real live human when you run into trouble.