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A comment on Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud. Parent comment

Re:Google Brass Set 2023 as Deadline to Beat Amazon, Microso... by slovenlyrobot on Tuesday December 17, 2019 @04:33PM (#21819116)
I had a 4 roundtrip email thread with their support over a speech API bug. Eventually sent them a narrated step-by-step screencast, and the guy is finally like "oh, it's not supposed to work that way." (Yes, that's what I said in e-mail 1!)
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Re:Google Brass Set 2023 as Deadline to Beat Amazon, Microso... by stingraycharles on Tuesday December 17, 2019 @04:39PM (#21819176)
To be perfectly fair, I have had these types of experiences (plus more) with AWS as well. Their solution engineers are pretty useless, bugs in products never get solved and you get endless forwards and escalations on their issue tracker.

I think in general, scaling support for such complex a product that’s constantly changing is really difficult.

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Re:Google Brass Set 2023 as Deadline to Beat Amazon, Microso... by dilyevsky on Tuesday December 17, 2019 @09:10PM (#21821118)
4 rt? You got off scot-free! I had several multi-week threads with daily posts for something that should’ve been a p1 bug fix on their end.
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