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A comment on Google Brass Set 2023 as Deadline to Beat Amazon, Microsoft in Cloud. Parent comment

Re:Google Brass Set 2023 as Deadline to Beat Amazon, Microso... by thesuperbigfrog on Tuesday December 17, 2019 @02:49PM (#21817915)
>> Making customers happy isn't something that scales

Amazon is able to scale 'making customers happy' fairly well.

It is all about the company's priorities and the direction that the leaders steer the company. Perverse incentives reap perverse rewards.

[ Parent | on HN ]
Re:Google Brass Set 2023 as Deadline to Beat Amazon, Microso... by mark-r on Tuesday December 17, 2019 @02:55PM (#21817997)
Sorry, I left out a key part of my argument. Google scales by automating everything they can, keeping people out of the way. Making customers happy isn't something you can automate, it requires the human touch.
[ Parent | on HN ]