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Re:Google Culture War Escalates as Era of Transparency Wanes by zbentley on Saturday December 14, 2019 @09:26AM (#21789633)
> you can't be as fucking god-awful at customer service as Google without something to make up for it

Like near-total dominance in multiple market spaces?

They don't need great customer service or continued innovation to remain absolutely ubiquitous for decades to come.

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