Good point. Also, unlike others I'd tried in the past (iDrive, Carbonite), you don't have direct access to your backed up data. You essentially file a online "request" to retrieve this or that file/folder and wait for their email to tell you where to get it. It probably allows them to store the data in a more compartmentalized, potentially cheaper, environment. Since most people will almost never attempt to restore data, it's not a big problem.