> Secondly, the best way to build something good is to have more data. This involves tracking people. I think most people have two opposing options: tracking people sucks, and making product decisions in a vacuum is wrong. It's a tough balance.

I disagree. In the past decade companies have been collecting more data than ever and software actually became a lot worse than what we used to have. Now it’s all about catering to idiots (the lowest common denominator) and wasting user’s time.