Do you pay for their business plan?
They killed their consumer plans a while back and told me to go to Carbonite. I was a bit bummed by that as I liked CrashPlan's client.
I went to Backblaze instead, not a fan of their backup client though.
I ended up switching to iDrive, which has a 5TB limit, but which also allows for unlimited clients within that 5TB.
Personally, I use Arq Backup and Backblaze B2 (their “real” cloud storage). Arq is a one-time paid app that does differential encrypted backups to your choice of local storage or cloud provider.
Keeping 1TB of backups cost me around $5 per month, and the files won’t disappear on me if my computer stops working for a month.
Also, Arq is “one time buy” just for one version apparently.
BackBlaze has a stable client (even though it lives in system extensions) that uses fewer resources, as opposed to the buggy POS that is CrashPlan. IIRC CP client is Java, BB is native.
BackBlaze's restore is far more robust (I got timeouts trying to restore large files from CP) and more intuitive.
Yes, BB Java app was (is?) indeed a POS.
About 2 weeks after training I found myself wondering what they'd do in the face of everyone and their mother offering "free storage" which while completely different than secure backup sounds like the same thing to the layperson. Towards the end of my year there most of my calls (yeah I was customer support on the consumer level) were from seniors who didn't know how it worked but were told they needed to have it. It was an interesting if frustrating job.
You can look on Glass Door for various stories or check the papers in Maine for how they billed themselves as creating jobs even after they outsourced the consumer biz to Jamaica. That I saw coming but didn't acknowledge out of fear of losing my job. Oh well. They still canned me a week before Christmas.
This sale doesn't surprise me nor does the idea that OpenText will gut then sell it. Sour grapes and all they had to know this was where they'd end up sooner or later.
Whatevs. I used Crashplan now.