I was a drug rep and know how pharma companies pushed opioids

Re:I was a drug rep and know how pharma companies pushed opi... by bobthepanda on Sunday December 01, 2019 @06:40PM (#21678593)

Anecdotally, I have heard grumblings from nurse friends that a big annoyance is that "patient satisfaction" is now a big portion of performance reviews, since patients' satisfaction can go down for things that make them better.

Keep in mind that not only insurance is a factor, but also the fact that many hospital systems themselves are private and have lots of cost pressures. A fair amount of advertising I've seen is for hospital systems.

[ Parent | on HN ]

Re:I was a drug rep and know how pharma companies pushed opi... by noelsusman on Monday December 02, 2019 @01:02AM (#21680179)

Patient satisfaction is part of performance reviews because CMS decided to use it as an input for their hospital ratings that are posted online. They also adjust payments to hospitals based on the results.

Also, most hospitals in the US are nonprofits, though that doesn't free them from cost pressures or the need to advertise.

[ Parent | on HN ]

Re:I was a drug rep and know how pharma companies pushed opi... by jcims on Sunday December 01, 2019 @09:46PM (#21679459)

Or patient satisfaction can go down because they are the face of a system that has many operational 'opportunities' to improve efficacy of care in the inpatient setting. They are grumbling because they have almost zero control over any of it.

[ Parent | on HN ]