Shibboleths that get you past the initial script stage

Re:Shibboleths that get you past the initial script stage by mmahemoff on Sunday December 01, 2019 @07:44AM (#21675215)

Technical support would go more smoothly if they asked about the submitter's technical level.

Dreamhost's support form used to have a field on how technical are you. The options went something like "I know nothing" to ""not being funny, but I probably know than you".

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Re:Shibboleths that get you past the initial script stage by villahousut on Sunday December 01, 2019 @08:19AM (#21675346)

I wonder why they dob't do this - it would be a win-win for every ne. I've done this for years, describe in the initial ticket your environment, and say that you're reinstalled several times. Stuck for weeks with Microsoft and Adobe on the part where they just keep parroting the script and asking to reinstall no matter how many times you say you're done it. It's infuriating!

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Re:Shibboleths that get you past the initial script stage by GordonS on Sunday December 01, 2019 @10:05AM (#21675772)

I imagine a lot of people would oversell their capabilities. And to be fair, as annoying as it is to run through a script of basic things, sometimes it will work, even for experts.

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