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Re:“We would like to apologize to the user for the error on ... by boomlinde on Thursday November 28, 2019 @07:12AM (#21656654)
> I don’t think this certainty about this being “PR bullshit” is warranted at all, and feels a bit like knee-jerk cynicism.

It's always warranted. It's Public Relations, not Public Information, and it's created exactly to convey the best public image that they can muster given the circumstances. Official statements like it should always be regarded with suspicion, because there is little incentive to explain the situation fairly when not doing so is likely to convey a better public image.

It's funny, because if we called it "propaganda" (which PR essentially is) and all agreed that it is, no one would accuse you of being cynical for not trusting it at face value.

Re:“We would like to apologize to the user for the error on ... by noobermin on Thursday November 28, 2019 @08:18AM (#21657075)
That's probably true, they want to convey the best image they can. I feel like people are trying to insinuate something more sinister is going on, like they are lying.