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Re:“We would like to apologize to the user for the error on ... by skybrian on Wednesday November 27, 2019 @07:08PM (#21653482)
I think you do need to give a lot of context for people who just followed a random link from somewhere? But maybe there's a better way to do it.
Re:“We would like to apologize to the user for the error on ... by manicdee on Wednesday November 27, 2019 @07:33PM (#21653663)
There is a better way to do it: you leave the incorrect reason out and focus on the mistake, and perhaps consider stating what you are doing to avoid making this mistake or others like it in the future.