A hard crash would be preferable to the failure states encountered, mostly because it leads to quicker resolution.

For example, when the camera stops working, the first time I tried opening & closing the app numerous times. (Didn't fix the problem). Then I eventually restarted. It probably took me 10 minutes to figure it out. An immediate crash & reboot would take less time.

If their OKR's state to reduce number of hard crashes, congratulations, they did. Doesn't mean they delivered on product quality, however.