480p is not considered HD, technically or otherwise. Demand your money back.
If there is no "Standardized Meaning" can you really go back and demand a refund?...curious, not trolling. :)
It's also a customer services process; there's never anything stopping you from demanding your money back. Just as they can tell you to buzz off. This seems well within the "worth a punt" category, here.
Oh sweet summer child.
who? the person with the legitimate question , or the person who doesn't seem to realize that some folks download anything they want from youtube, purchased videos included?
youtube-dl is great, and it makes you realize that video streaming sites aren't as ephemeral as the owners wish they'd be. Similar tools exist for Netflix.
Anyone that trusts these groups after things like the Amazon e-book removals probably should re-evaluate how they think property can work. Save what you can -- it won't be there tomorrow.
Patronizing comments like this don't really have a place in any meaningful discussion.
https://en.wikipedia.org/wiki/High-definition_video