Our competitors to dominance through smart acquisitions, but this came at a fixed linear or super-linear operating cost per unit of growth. We are growing by identifying abstractions, and incorporating the new markets into existing ones.
Their method was the best way to quickly grow a company to a national scale in the 60s, but it comes at the monotonically-increasing costs of internal coordination and duplicate work. Software allows you to grow gracefully, while avoiding those problems as they appear.
As an example, we analyze inbound calls by volume every quarter to identify how we can anticipate user needs, and solve them ahead of time, without requiring a phone call (thereby improving the client's UX and saving operating cost). Every year, we reduce our call volume while simultaneously increasing our client headcount and improving the tools that are at our team's disposal. That kind of iterative optimization isn't possible at the big conglomerates.
Look for industries that haven't figured this out yet, those are the ones where the money will be made; Stripe is a good example of this playing out in finance.
thank you for your explanation! I would love to hear more about your approach. I am looking what to do next in my professional life, and these kind of concepts sound very exciting!
Would you perhaps be willing to have a short conference call, or perhaps, an email exchange?
My email address can be found in my profile.
Cheers!