Thanks!
> What RPA software are you using? Combination of Pega, UIPath and one other 3rd party vendor
> What tasks are being automated? Right now anything that can be. UHG has acquired a lot of companies over the last 8-10 years so integrating a lot of legacy technology has been a major pain point. UHG feels like they need to be more nimble and feel like they're going to start losing market share because of this lack of being able to leverage more recent technology. Because of this, a lot of the work has been integrating these companies technology, automating a lot of data entry, filling in forms, reading documents and storing them in databases, etc. We basically have a standing offer to any business unit if they can find a way to streamline their process, we'll do it.
This doesn't add up. You're saying each full time employee earns on average $1k/year?
The scary part? I work in the health care industry. This means a lot of the heavy forms processing that goes on will soon be completely automated by robots and without any human interaction or decision making. The future is cold and calculating; without any empathy or consideration for the patient - only the bottom line for the provider is what matters.
Nearly every day I get the statistics of how many jobs our team's bots are replacing. In one instance, we had several bots that effectively replaced over 1,000 FTE's and saved the company close to $3 million. We have over 600 bots right now running which is in the top 1% of all companies in the country and they're looking to expand that number even more.
Nearly every day I feel the moral weight of what I'm doing and it gives me pause.