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A comment on Timing is Key - If you wait until it's obvious, it's too late. Parent comment

Re:Timing is Key - If you wait until it's obvious, it's too ... by khafra on Friday January 28, 2011 @01:47PM (#2152987)
If you'd like theoretical underpinnings for it in addition to the example, it sounds a lot like the "continual service improvement" step of the ITIL v3 framework--which is an open standard (http://www.itilversion3.com/final/itil_v3_continual_service_...).

I can't really say whether it's MBA wankery or useful business process, though.

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