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A comment on Google plans to partner with banks to offer checking accounts. Parent comment

Re:Google plans to partner with banks to offer checking acco... by notyourday on Wednesday November 13, 2019 @01:08PM (#21527321)
The measurement of customer service experience is not when someone can follow "if (X) then (Y)" with a customer on a phone. Rather it is when the CS person needs to resolve something that does not have "if (X) then (Y)" step in the manual.
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