Re:16-inch MacBook Pro
by hombre_fatal on Wednesday November 13, 2019 @09:58AM
(#21524811)
It's so much better in the USA that I wait until I visit home to do anything Apple related, whether it's to order a new custom laptop or to send my laptop in for service.
For example, I needed my logic board + keyboard replaced and it landed on my doorstep 24 hours later.
Definitely a different experience everywhere else I've been when dealing with Apple whether it's Mexico City or Lisbon. Most places are even lucky to have an actual Apple Store rather than some sort of certified 3rd party with questionable liability.
>> For example, I needed my logic board + keyboard replaced and it landed on my doorstep 24 hours later.
You mean a new unit? I highly doubt the repair happened in 24 hours.
When I ordered a max spec MBP there was a 2 week lead time before it was shipped overnight directly from Shenzhen to our office in California.
My interpretation was that Apple does not build and hold inventory of every SKU, certain configurations are built at the time of purchase and it took 2 weeks for the factory to process our order.
Maybe the experience in USA with Apple Stores is different, but when forced to buy a Mac by work recently I had to deal with some ridiculous wait times just for asking for 32G ram.